Frequently Asked Questions


Q. Why does require my location and/or why am I receiving the following prompt: “ would like to use your location?”

Your current location is required to confirm eligibility to purchase on your mobile device. The drawing will be offered only while customers are on property at Daytona International Speedway (the “Drawing Area”).


Q. What if I already selected "Don't Allow"?
Reloading the page should cause you to be prompted to share your location again. If you have specified that you never want to share your location, you will need to go into your settings to allow. See below for instructions. 

Q. What if I receive the following prompt: "You must allow your browser to share you location to purchase tickets, please click "OK" to reload this page, then be sure to allow your browser to share your location to share your location when prompted"?

The browser should reload the page and ask you to share location upon loading. Note: In some browsers, the popup may say "close" instead of "OK" 

Q: What happens if I did not receive my email with the ticket numbers?
Check your spam, junk mail or clutter folders for the email. If you cannot find it, please contact us via the Contact page. Provide your name and phone number along with the amount of tickets you purchased.

Q. I entered the incorrect email and did not print my tickets, how can I get my tickets resent?
Please go to the Contact page and request that the Manager email you your tickets. 

Q: What if I cannot purchase tickets on due to Location issues?

You may have told your browser to never share your location. You need to change that setting to allow sale.


For iOS devices: 
1) Go to the Settings App.
2) Go to Privacy.
3) Go into Location Services.
4) Ensure "Location Services" are on.
5) Scroll down and click "Safari Websites."
6) Make sure that Allow Location Access is set to "While Using the App."
Chrome has the same setting if you are using that instead.

For Android (though this may vary by version):
1) Go to Settings App.
2) Go to Location and make sure that it is on.
3) Go back to previous screen and go to Apps.
4) Go to Chrome.
5) Click Permissions.
6) Ensure that Location is enabled.

Note: If still experiencing problems, go to a maps app and see where it places you



Q. Can I purchase tickets in person rather than on my mobile device?
Yes. On select days and times during the Drawing period, we will have sellers walking around the Venue selling tickets. The days and approximate times are listed below (all times listed are Eastern Standard Time). Drawing sellers will be wearing orange shirts identifying them. Tickets can be purchased with credit card or cash.

  • Friday, July 5, 2019 / approx. 4:00pm – 9:00pm
  • Saturday, July 6, 2019 / approx. 4:00pm – end of race


Q. Where do the proceeds from the total jackpot go?
The jackpot is split 50/50 between the winning ticket holder and Veteran Tickets Foundation (VetTix), the charity operating the Daytona 50/50 drawing. For more information about VetTix, click here.

Q. Do I need to be present to win?
No. The winner does not need to be present to win, but the prize must be claimed by March 31, 2019. For more information on the rules, please check out the rules page.

Q. Where can I find the winning number? 

Drawing ticket sales will continue through approximately 30 minutes after conclusion of the DAYTONA 500® Race. Once the Drawing sales have concluded, the winning number will be posted on, posted on and posted on no later than July 7, 2019. If time permits, the winning number will also be announced over the Venue's Public Address System and posted on the television screens in the Venue. Please see the Official Rules page for more information.

Q. If I have the winning ticket, how do I claim the prize?
If you have the winning number and are still at Daytona International Speedway, you may bring the Winning Ticket to the Guest Services Information Desk inside the Axalta Injector near Sections 145 & 146 of the Venue up until one hour after the conclusion of the Coke Zero Sugar 400.

If you have left the Venue and would like to claim your prize, you can use the Contact Us form or send an email to A representative with Vet Tix will follow up with additional details to verify the Winning Ticket number.